The “Tutoria App in 5 Minutes” that is provided to new users like myself at the following webpage has a bug:
I am unable to assign the database to the table as it is not shown as an option despite having saved it. So something must have changed after that tutorial was created because it doesn’t work anymore. Suggest staff follows it to confirm the bug.
Regards,
Pual
I was not able to reproduce the issue. Please share a screen recording of the issue.
Here is a video showing ALL steps from the very beginning of the tutorial. At the end of the video I show you how I am unable to select the new database created because its not available to select. Not sure if its a bug, or instructions that are not clear, but I don’t know what to do past this point.
Note that I opened the tutorial in Incognito mode to rule out any potential conflict with my browser. Makes no difference, I can’t get past this point.
Thank you for sharing the video. I tried to access the project id in the screen recording, but looks like the project was deleted? Can you please share the project id where I can investigate the issue further?
Hi.
It happens with any project created from any plasmic account (I have created a second one to check of that was the cause, but it is not).
Strangely when I use my android tablet with chrome it works OK. (Using the same internet connection).
So that seems to suggest that it is not something with the plasmic account or my home network, but something that is preventing the selection of the objects when using windows 11 and chrome.
I have disabled all extensions and even disabled my spam filter and add filter; but it doesn’t fix it.
A couple days ago using Rave or Chome incognito mode made it work; but now plasmic only works on Edge (which is strange as you claim only to support chrome).
I suppose this is a response to Unable to use Plasmic with Chrome - Unknown Element. - #6 by paul_witschey.
I am sorry, but I am confused. Every issue I log comes back with a request for a video and a request for tbe project ID and a request for operating system etc and no resolution or guidance into how to resolve.
While I know you need information to try to replicate, in this instance your home page when logging into the system has the tutorial for ALL users, so surely you should be familiar with tbe home page new users get. If not, let me introduce you to the home page. Screen shot attached and here is tbe link.
I really hope this is enough to now get some solution as opposed to more questions. Your tech guys have everything tbey need now to replicate. This issues happens on all browsers, all computers. Separate issue from the other one I shared.
Hello @paul_witschey
A quick clarification: it looks like your recent replies may not be relevant to this particular thread, as I mentioned earlier.
Also, to help set expectations:
When creating issues on the forum, please use the provided template (which includes fields such as the project ID — this was missing in your report). It ensures we have the necessary details to understand and reproduce your issue. If information is missing, we will request it.
Issue prioritization is handled by our team. This particular issue has been around for some time but affects only a very small subset of users (mostly on Windows), which is why it hasn’t been prioritized as highly as more widespread issues. That said, we may look into it further if the bandwidth allows OR if the request is from plans with high priority support. We have dedicated channels on the forum for such users and it helps us identify which requests to prioritize. If you are a user from a paid plan that includes priority support, please use your dedicated channel to report in the future.
We value your reports and the effort you put into sharing feedback. At the same time, we ask that the conversation remain constructive and respectful, so that we can work together productively.
I understand where you are coming from, but I also hope you understand that people like myself evaluate software as part of our job, and if a company like yours has onboarding that is outdated or doesn’t work, and when requiring support what we get feels like we are getting a “runaround” consisting of endless questions and no solutions, then that plays a huge role in whether we will continue to explore your software and recommend it to our clients.
So far my experience with your software is as follows:
Software doesn’t work out of the box on the browser recommended by vendor unless one has an empty computer with nothing on it. Unrealistic for most development settings.
Company replies quickly to support queries but not a single response has provided a solution or even an attempt at providing a solution. It’s an endless stream of questions with so far no solutions.
Their tutorials do not work when user follows the prescribed instructions. That is quite shocking as any commercially oriented company is normally interested in making sure that their demos work, (particularly if they are on the home page of every users screen). A tutorial of this nature is to “showcase” the software capability and ease of use.
Software appears to be very powerful and flexible but the inability to use it on a system that has other tools installed (as opposed to a fresh empty computer) is not realistic for most companies. Nobody wants to spend days and days troubleshooting incompatibilities before even beginning to use the system!
The issues raised are not isolated incidents. They have been reported by other users and the support threads associated with such queries suggest a similar pattern of asking for more information and not following up with a solution.
Conclusion: If a company doesn’t make an effort to make sure that their software works under realistic conditions where users have other tools and plugins installed, doesn’t make sure that their home page demos work under the instructions provided, and customer support is unable to provide support to those two very basic and primordial aspects (getting the software installed and using the demos) then I am afraid I can’t possibly recommend the software despite recognising that if it worked it would be incredibly valuable due to its flexibility.
Software is not recommended .
