I cannot update a imported project
Relevant links:
After the update completed the following message shows up:
Thank you for your help.
Hi Peter, I was able to successfully make a copy of your target project and upgrade the source project. Do you want to try again? Or do you want me to try on your actual project?
Hi @jason
I have tried twice without success. So, yes, please try and see if you are successful.
Thank you for your efforts
Hi @jason
Have you had time to look at the problem? May I ask you to try to migrate the project. I have tried a few times without success. That would be a wonderful thing if the imported project was upgraded to the latest version.
Hi @jason
As I mentioned before, long wait times are making it challenging for us to consider using the plasmic.app in the long term. This has been our experience when using the plasmic.app and, more recently, also here in the Plasmic forum as well.
We’re really excited about the potential, but performance is important, in the plasmic.app and here in the support forum. This two factors are key for us as we plan ahead.
Dont we have priority support whit our plan?
Hi @peter_ming, apologies for the delayed response. We’ll review the issue shortly. For future reports, please consider posting in your dedicated Organization subcategory. We assign these to users with priority support, and it’s how we identify and prioritize incoming issues.
@peter_ming I was able to update the imported project without any issues. The target project should now be using the latest version of the source project.
Hi
Where do I find the dedicated Organization subcategory?
Thank you. Do you know why it works on your machine but not on ours? May I ask if you’re using a Mac, or what the configuration of your computer is?
The upgrade happens on the server, so it shouldn’t matter I believe. Were you getting an error when trying to upgrade?
After the update completed the following message shows up:
Where do I find the dedicated Organization subcategory?
I noticed that you’re currently on the Basic plan. Please note that priority support is not included with this plan.